JBM will accept any return only if this protocol is followed:
- Fill and send JBM Excel file with the references returned and your delivery note or invoice number (Downloadable template by clicking here), in copy with your sales repr., explaining the reason/s for return.
- After receiving Excel file, when approved, JBM will return an RMA number and its corresponding label.
- Preparation return shipping: paste the given label in a visible place on the packaging.
Any package without this visible JBM label will be rejected.
Remember that for any technical issue or operational doubt, we have the customer service to attend you: