Deliverys and returns

JBM offers the possibility of managing product returns from the web. In customer menu "My Account", you can find "Returns" menu on the left of the screen, where you will be able to request a collection of JBM products that have been purchased in the last 2 years.

Returns protocol:

Fill in the web form indicating JBM reference, type of return and reason (also comments if deemed appropriate)
Indicate the collection address for said material, and indicate the shipping address if necessary.
Indicate no. of packages, type (box / pallet) and weight (kg).
A confirmation PDF file will be generated with the authorization number. Print document and paste the barcode generated on each package in a visible place (essential for acceptance in JBM warehouse)
JBM will manage the collection at the indicated point.

NOTE: all returns of new material, for reasons unrelated to JBM, must be made through the distributor's own means.

Important

Any package without the return barcode affixed in a conspicuous place will be rejected.
Returns of products purchased from JBM with 2 years in advance will be accepted.
All returns will go through the control of the quality department when they arrive at the JBM warehouse where they will be validated.

Remember that for any technical or operational question we have customer service where you can be attended:

  • Tel .: (+34) 972 24 55 33 / (+34) 972 467 494
  • Whatsapp: (+34) 669 835 886
  • jbm@jbmcamp.com