CONDITIONS OF USE AND FREQUENTLY ASKED QUESTIONS
1. Ownership of the domain www.jbmcamp.com
In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.jbmcamp.com, corresponds to JBM CAMPLLONG, S.L.U. company legally incorporated in Spain with CIF B-17419292 and registered in the Mercantile Registry of Girona in Volume 726, Sheet GI-13999, Folio 0157. 1st Registration (JBM hereinafter)
For any questions, you can contact JBM at the e-mail address email@example.com or phone 972 405 721. Our telephone service hours are from 07:00 to 13:30 and from 14:30 to 20:00 hours from Monday to Friday.
2. Object and scope of application.
The purpose of these General Conditions of contracting and use is to regulate the provision of the information provided in the online store of www.jbmcamp.com, as well as the commercial transactions that arise between www.jbmcamp.com and the users of the domain www. .jbmcamp.com. Both the navigation through the online store and the acquisition of any of the products offered in it, mean acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. www.jbmcamp.com may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, by publishing such changes in the store in order of which they can be known by the users, and being registered of the date of said modifications.
3. Information provided on the website.
WWW.JBMCAMP.COM reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at www.jbmcamp.com at any time. We make every effort to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, outside at all times to the will of www.jbmcamp.com, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will notify him of that error and the customer will have the right to rescind his purchase without any cost on his part. In the same way, it is possible that the contents of the website may show, on occasion, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.
www.jbmcamp.com is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products sold on the website. Said responsibility rests at all times on the publishers or distributors of said products. All the contractual information present in www.jbmcamp.com is displayed in Spanish (Spanish), and communication with customers and users, as well as the formalization of the contract will be made in that language.
4. Intellectual and industrial property.
All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights of intellectual and industrial property of www.jbmcamp.com or of third holders of the same ones that have duly authorized their inclusion in the website. In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is granted, and in particular, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of www.jbmcamp.com or the corresponding owners.
It is expressly forbidden to introduce hyperlinks for commercial purposes on websites outside of www.jbmcamp.com, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us, will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, or acceptance by www.jbmcamp. com of its contents or services.
5. Responsibility of www.jbmcamp.com
The products presented on the website are in accordance with Spanish legislation. The responsibility of www.jbmcamp.com can not be invoked in the case of products not conforming to the legislation of the countries to which they may have been sent.
The user assumes all responsibility arising from the use of our website, being solely responsible for any direct or indirect effect that derives from the website, including, but not limited to, any adverse economic, technical and / or legal result.as well as the disappointment of the expectations generated by our website, obliging the user to keep www.jbmcamp.com harmless for any claims derived, directly or indirectly, from such facts.
www.jbmcamp.com is not liable for damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the users' computers and equipment, motivated by causes beyond www.jbmcamp.com, that prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allowing access for reasons not attributable to www.jbmcamp.com due to the user, third parties, or cases of force majeure. www.jbmcamp.com does not control, in general, the use that users make of the website. In particular www.jbmcamp.com does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudent.
6. Obligations of customers and users.
In general, the user agrees to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained in the same or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that could prevent, damage or deteriorate the normal functioning of the website, the property or rights of www.jbmcamp.com, its suppliers, the rest of users or in general of any third party. It is prohibited the access and use of the portal to minors without the express consent of their parents, www.jbmcamp.com not responsible for the accuracy and accuracy of the data filled in by the user and therefore can not verify the age of the same.
Specifically, and without implying any restriction to the previous section during the use of the website www.jbmcamp.com, the user agrees to:
a) Provide truthful information about the data requested in the user registration form or the execution of the order, and keep them updated.
b) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that of any form violates the moral, public order, fundamental rights, public liberties, honor, privacy or image of third parties and in general the current regulations.
c) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of www.jbmcamp.com, of any other user, of the providers of www.jbmcamp.com or in general of any third party.
d) Diligently save the ""username"" and the ""password"" provided by www.jbmcamp.com, assuming responsibility for any damages that may arise from their improper use.
e) Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
f) Not to use false identities, or to impersonate the identity of others in the use of the website or in the use of any of its services, including the use of passwords or passwords of third parties or in any other way.
g) Not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of www.jbmcamp.com, its suppliers or third parties.
h) Not to introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which will not hold, in accordance with the law, the right to make it available to third.
The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods. In case of default by the customer of this obligation www.jbmcamp.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.
7. Privacy and protection of personal data.
For the purposes of the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, as well as in the R.D. 1720/2007 of December 21 by which the regulation that develops the L.O. 15/1999, www.jbmcamp.com informs you of the existence of a personal data file created by and under the responsibility of www.jbmcamp.com with the data obtained on the website www.jbmcamp.com. The purpose of this file is to manage your contractual relationship with us, as well as the realization of promotional and advertising activities of your own or of third parties by any means, including the sending of commercial messages through email, and postal mail etc., which may be of your interest, based on the study and segmentation of the data collected during the navigation of the website, of the data provided by filling in any form, as well as those derived from the commercial relationship or delivery of the purchased products.
In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users of www.jbmcamp.com can, at any time, exercise the rights of access, rectification, cancellation and opposition to their personal data by communicating it by written to: www.jbmcamp.com or by sending an email to the address firstname.lastname@example.org, which will indicate the name and surname, user and email with which he signed up, and enclosing in both cases photocopy of the user's ID. In the event that the data supplied is associated with a purchase, Spanish legislation obliges us to keep them for at least five years, so they can not be deleted or rectified even if the client so requests.
www.jbmcamp.com is committed to using the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation of Security Measures of automated files containing personal data, approved by Royal Decree 994/1999, of July 11.
We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online of our offers for clients or partners, our website uses devices for the implementation of cookies and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your browsing at www.jbmcamp.com (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by www.jbmcamp.com and by you, and you can delete it if you wish, accessing the options of your browser. Consult the help menu for more information.
9. Shipping costs.
Shipping and / or management costs are not included in the price and will be shown to you once you receive the delivery confirmation with conditions, promos and special prices, via email. The shipping costs to the Canary Islands, Ceuta, Melilla and areas not belonging to the Customs Union Europe do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the goods.
10. Placing the order.
To place an order it is necessary to connect to www.jbmcamp.com, and register as a user, filling in the electronic form that appears in the store at any time and following the instructions indicated therein. After registration and approval by JBM CAMPLLONG, S.L. U., and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications shown on the screen, filling in the order form provided and validating it.
The prices and offers presented on the website are valid only and exclusively for online orders made at www.jbmcamp.com, and may not match the current prices and offers in the current JBM catalog.
The validation of the order by the client expressly implies knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data registered by www.jbmcamp.com is proof of the set of transactions made between www.jbmcamp.com and its customers. www.jbmcamp.com will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and within the shortest possible time, always before 24 hours have elapsed since the execution of the purchase, the Customer Service of www.jbmcamp.com will send you an e-mail with proof of purchase . If you do not agree with the information entered in this confirmation you can request the modification of the same or the cancellation of the contract.
11. Modes and delivery times.
The products are sent to the shipping address that you have indicated in the order. In the case of placing an order for several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, www.jbmcamp.com will reserve the right to break down the order, sending the available items and leaving pending a second shipment, items not available.
In case your order has been sent and you do not have news of the delivery, you can contact our Customer Service at 972 405 721 or email email@example.com.
www.jbmcamp.com serves only as a form of exclusive payment, the one indicated by the commercial address and the Department of Administration of JBM. This indicates that the payment terms that up to now our clients had, are also maintained for orders via the web.
Payment by Credit Card: Not supported.
13. Legal guarantees.
In case of defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is responsible for the lack of conformity that manifests itself within a period of one year after delivery. The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.
14. Right of return.
If you are not satisfied, you can return your purchases made at www.jbmcamp.com in our own online store or in our physical store (if any). In the second case, you must first contact our Customer Service, at 972 405 721, who will send you a return authorization.
The maximum period to request the return is stipulated in 2 working days from the reception of the order.
The circumstances that may cause a refund are the following:
a) Defective product of origin: Once www.jbmcamp.com receives the defective product, it will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be invoiced, taking charge www.jbmcamp.com of the postage corresponding to the return and new shipment. If you wish to make a change for another article, the costs of return and new shipment will not be assumed by www.jbmcamp.com.
b) Product that, by mistake, does not correspond to the order: www.jbmcamp.com will bear the cost of collecting the wrong product and delivery of the corresponding to the order placed.
Of the same there are exclusions to the right of withdrawal:
a) The products keep their original seal intact.
b) The item to be returned must be properly packaged for return.
c) Returns of articles that have been requested to www.jbmcamp.com ex-profeso and all kinds of personalized products will not be accepted.
15. Product warranty.
The legal term of guarantee is one year from the purchase and can be extended by a commercial guarantee offered by the manufacturer, although the same does not include deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations, etc, nor materials that are worn by use. In case of a defect caused by the misuse, the repair will be billable. In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.
www.jbmcamp.com will make changes or refunds whenever prior notification is given to our Customer Service: This step is essential whatever the reason for the return. You can do it by sending an email to firstname.lastname@example.org or calling us by phone at +34 972 405 721. We will tell you how you can act to return the item.
16. Reimbursement of the amounts paid.
www.jbmcamp.com will not refund the amount or make any return of merchandise until the reception and state of packaging and accessories of the article object of the return or change in our stores has been verified. The price to return is the one originally included in the order, except transport costs, which will only be returned if www.jbmcamp.com is responsible for the cause of return of the product. Once the correct status of the returned product has been verified, www.jbmcamp.com will proceed to refund the amount within a maximum period of 30 days.
17. Applicable legislation. Submission to fueros.
The purchases made in www.jbmcamp.com are subject to Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, as the case may be, will be aware of the matter, will be those established by the applicable legal regulations in matters of competent jurisdiction in the user's address.
In the event that the buyer is domiciled outside of Spain, or that it is a purchase and sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Girona.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.